Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit covers the process of providing information to clients and others about plants and their cultural requirements and defines the standard required to: confirm client brief and request for information; consider the growing environment (soil, climate and aspect, pests and diseases, and weed competition); develop product knowledge through in-house and online sources; incorporate client aims and preferences into developing options for plantings; determine the optimal solution for the client needs; provide recommendations on plants, plantings and/or plant treatments, with supporting information to the client. |
Application of the Unit
Application of the unit |
This unit applies to the wide range of horticultural and client service skills used in interacting with clients to meet their needs and recommend a solution to a plant or plant cultural issue. This standard involves working within routines, methods and procedures where some discretion and judgement is required. |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Not Applicable
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify the issue |
1.1. Contact is initiated with the client when appropriate. 1.2. The client is assisted in explaining the issue by the use of attentive listening and questioning techniques. 1.3. The nature of the issue is clarified by gathering all relevant information from the client. 1.4. The issue is defined as closely as possible according to the amount of information gathered. 1.5. The client is advised that expert advice may be required to assist them further with their issue. |
2. Decide on preferred solution |
2.1. Options and/or strategies are identified and developed using available in-house and online reference material, product information, own experiences and sharing collective workplace knowledge. 2.2. Options and/or strategies are examined and evaluated according to sound problem-solving techniques. 2.3. The optimal solution is determined based on reasoned argument, appropriate evidence and sound cultural principles. |
3. Provide the preferred solution |
3.1. The recommended solution, method of application and probable outcomes are clearly explained to the client. 3.2. The original source of the plant and its cultural requirements is referred to where necessary. 3.3. Client requests for clarification or expansion are responded to by the use of attentive listening and questioning techniques. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
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Context of and specific resources for assessment |
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. |
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Information may include: |
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Plants may include: |
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Unit Sector(s)
Unit sector |
Plants |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |